Webhook Automation | eSign Documentation and Support

eSign Documents supports integration with Confluence Automation workflows.

For an example of using Automation to send email on an eSign Document event see How to integrate Confluence Automation Rules with eSign Document Events
For details on the capabilities of Atlassian Cloud Automation, see https://support.atlassian.com/cloud-automation/docs/confluence-cloud-automation/. Contact Atlassian support for development guidance.

Webhook Events

The following Events in eSign can initiate customer Automation Rules. These webhooks are configured in Space Settings

Event	Description	webhook.body.eventType
On Start	When a new document revision is started	START
On Approve	When a reviewer approves a document revision	APPROVE
On Reject	When a reviewer rejects a document revision	REJECT
On Finalize	When a document revision has been approved by all reviewers	FINALIZE
On Release	When a document revision has been published to the release location. Note the contentid here references the releaseCopy.	RELEASE
On Training	When a user has recorded training completion against a document.	TRAIN

Webhook Data

eSign sends the following information to Automation with each event. This data can be used in Automation smart values, or to control the rule as it is processed.

Access individual fields in Automation smart values like {{ webhook.body.contentTitle }}
Print out all fields (useful for development) using {{ webhook.body }}.

Sample Data Payload

{
	eventType: "RELEASE",     // see table above for eventType values
	spaceKey: "DR",
    contentId: "46379...",
    contentRole: "RELEASE",   
    contentTitle: "Corporate Product Development Lifecycle POL001(03)",
    docId="POL003",
    docName="Corporate Product Development Lifecycle",
    docRevDesc="Revision 3 introducing new section of AI testing",
    docSlug="DC003(03)", 
    docType="Policy"
    status="RELEASED", 
    statusTs="2025-12-19T20:12:16Z", 
    userId="5dbde7604ff1...", 
    userName="John Hancock"
}